At EveryShoes Shop, we’re dedicated to getting your perfect footwear to you quickly and ensuring your complete satisfaction. Whether you’re an avid runner, weekend hiker, or shopping for your family’s needs, we’ve got you covered with our straightforward shipping and returns process.
Shipping Information
Order Processing Time: All orders are processed within 1-2 business days (Monday-Friday). Orders placed on weekends or holidays will be processed the next business day.
Shipping Options
1. Standard Shipping ($12.95)
– Carrier: DHL or FedEx
– Delivery Time: 10-15 business days after shipment
2. Free Shipping (Orders over $50)
– Carrier: EMS
– Delivery Time: 15-25 business days after shipment
International Shipping: We ship globally (excluding some remote areas and parts of Asia). International customers are responsible for any customs duties or taxes.
Returns & Exchanges
We accept returns and exchanges within 15 days of receiving your order, provided items are unworn, unwashed, and in original condition with tags attached.
Non-Returnable Items
For health and safety reasons, we cannot accept returns on:
- Worn footwear (showing any signs of wear)
- Customized or special order items
- Clearance items (marked as final sale)
- All sandals (including regular and sports sandals)
Note: Sandals cannot be returned due to hygiene concerns once tried on.
Return/Exchange Process
Step 1: Initiate Your Return/Exchange
Email our customer service at [email protected] within 15 days with:
- Subject: “Return/Exchange Request – Order #[Your Order Number]”
- Product name, size/color
- Reason for return/exchange
Step 2: Wait for Approval
Our team will respond within 1-2 business days with:
- Return authorization (if approved)
- Shipping instructions
- Exchange options (if applicable)
Step 3: Package and Ship Your Return
Once approved:
- Repackage item in original box with all tags
- Include packing slip or order confirmation
- Ship to:
EveryShoes Shop Returns
4714 Narrow Lane Road
Montgomery, US 36116
Note: Customers are responsible for return shipping costs unless the return is due to our error.
Refund Processing
Once we receive and inspect your return:
- Timing: 3-5 business days after we receive your return
- Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
- Shipping Costs: Original shipping fees are non-refundable
For exchanges, we’ll ship your new item once we receive the return. You’ll receive tracking information for your replacement.
Damaged or Defective Items
If you receive a damaged or defective item:
- Contact us immediately at [email protected]
- Include photos of the damage/defect
- We’ll arrange for a free return and expedited replacement
Need Help?
Our customer service team is happy to assist with any questions about shipping, returns or exchanges.
Email: [email protected]
Business Hours: Monday-Friday, 9AM-5PM CST
We’re committed to helping active individuals and families find the perfect footwear for every adventure!