At EveryShoes Shop, we want you to be completely satisfied with your footwear purchase. Whether you’re buying running shoes, hiking boots, or kids’ sandals, we stand behind the quality of our products. If you’re not happy with your purchase, our straightforward returns and exchanges policy makes it easy to get what you need.

Our Return Policy

You may return most unworn, unwashed items in their original condition with tags attached within 15 days of receiving your order for a full refund or exchange. Some exclusions apply (see below).

Important Exceptions

For health and safety reasons, we cannot accept returns or exchanges on:

  • Worn footwear (including shoes with visible signs of wear)
  • Customized or special order items
  • Clearance items (marked as final sale)
  • Sandals (due to hygiene concerns once tried on)

Note: Our sandals category includes both regular and sports sandals which are non-returnable for hygiene reasons.

How to Return or Exchange an Item

Step 1: Initiate Your Return/Exchange

Email our customer service team at [email protected] within 15 days of receiving your order with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear EveryShoes Shop Team, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Product Name: [Product Name] Size/Color: [Size and Color] Reason for Return/Exchange: [Brief Reason] Please advise on next steps. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Wait for Approval

Our team will respond within 1-2 business days with:

  • Return authorization (if approved)
  • Return shipping instructions
  • Exchange options (if applicable)

Step 3: Package and Ship Your Return

Once approved:

  1. Repackage the item in its original box with all tags attached
  2. Include a copy of your packing slip or order confirmation
  3. Securely seal the package
  4. Ship to our return center at:
EveryShoes Shop Returns
4714 Narrow Lane Road
Montgomery, US 36116

Note: Customers are responsible for return shipping costs unless the return is due to our error.

Refund Processing

Once we receive and inspect your return:

  • Timing: Refunds are processed within 3-5 business days after we receive your return
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable

For exchanges, we’ll ship your new item once we receive the return. You’ll receive tracking information for your replacement item.

International Returns

For customers outside the United States:

  • All customs duties and taxes for returns are the customer’s responsibility
  • We recommend using a trackable shipping service
  • Processing times may be longer for international returns

Damaged or Defective Items

If you receive a damaged or defective item:

  1. Contact us immediately at [email protected]
  2. Include photos of the damage/defect
  3. We’ll arrange for a free return and expedited replacement

Need Help?

Our customer service team is happy to assist with any questions about returns or exchanges. Contact us at:

Email: [email protected]
Business Hours: Monday-Friday, 9AM-5PM CST

We’re committed to helping active individuals and families find the perfect footwear!