Welcome to EveryShoes Shop’s FAQ section! We’ve compiled answers to the most common questions about our products, shipping, payments, and more. If you don’t find what you’re looking for, please contact our customer service team at [email protected].

About Our Products

What types of shoes do you offer?
We specialize in footwear for active individuals and families, including running shoes, hiking boots, trail shoes, soccer cleats, walking shoes, sandals, and children’s footwear. Our collection caters to various activities and age groups.
How do I know which shoe is right for my activity?
Our menu categories are designed to help you find the perfect shoe for your needs. For example, choose “Running” for training shoes, “Trail” for off-road adventures, or “Casual” for everyday wear. Each product page includes detailed descriptions of the shoe’s features and intended use.
Do you offer wide or narrow width options?
Currently, we offer standard width options for most styles. Please check individual product pages for specific sizing information. We’re working to expand our width options in future collections.

Ordering & Payments

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout. All transactions are encrypted for your protection.
Is my payment information secure?
Absolutely! We use industry-standard encryption technology to protect your payment information. We don’t store credit card details on our servers after your transaction is complete.
Can I change or cancel my order after payment?
Orders are processed quickly (within 1-2 business days), so please contact us immediately at [email protected] if you need to make changes. We’ll do our best to accommodate your request if your order hasn’t been shipped yet.

Shipping & Delivery

What are your shipping options?
We offer two shipping methods:
1. Standard Shipping ($12.95): Via DHL or FedEx, typically 10-15 business days after dispatch with full tracking.
2. Free Shipping (orders over $50): Via EMS, typically 15-25 business days after dispatch with basic tracking.
How long does order processing take?
All orders are processed within 1-2 business days after payment confirmation. Our warehouse team carefully inspects each pair before packing to ensure premium quality.
Do you ship to my country?
We ship worldwide to most countries, excluding some Asian and remote areas. If you’re unsure about delivery to your location, please contact us before ordering.
How can I track my order?
For Standard Shipping (DHL/FedEx), you’ll receive a tracking number via email when your order ships. For Free Shipping (EMS), basic tracking information is available. If you need help tracking your package, email us at [email protected].

Returns & Exchanges

What is your return policy?
We accept returns within 15 days of delivery. Shoes must be in unworn condition with original packaging. Please initiate your return through our Returns Center (link in your order confirmation email) and include all original documentation.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method for returns.
How long does it take to process a refund?
Once we receive your return, please allow 5-7 business days for inspection and processing. Refunds will be issued to your original payment method. You’ll receive an email confirmation when your refund is processed.

Customer Service

How can I contact customer service?
Our friendly customer service team is available via email at [email protected]. We typically respond within 24 hours on business days.
What are your business hours?
Our customer service team operates Monday-Friday, 9:00 AM to 5:00 PM Central Time (Montgomery, AL time). Emails received outside these hours will be answered the next business day.
Do you offer expedited shipping for urgent orders?
While we don’t offer expedited shipping as a standard option, please contact us at [email protected] with your needs, and we’ll see what we can do to accommodate special requests when possible.

EveryShoes Shop is committed to providing quality footwear and excellent service to our global community of active individuals and families. We’re here to help you every step of the way!